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Pepperstone Review
At Pepperstone, we pride ourselves on delivering exceptional customer support, as demonstrated by a recent experience with our support team. When a user faced difficulties downloading data from the cTrader web version while preparing their tax report, our dedicated account manager, Chiara, took swift action to resolve the issue. Despite the complexity of the situation, Chiara provided timely updates and resolved the problem within 24 hours with a precise solution and detailed instructions. Her dedication and thorough approach reflect the high standards we uphold in customer service. This level of support underscores our commitment to excellence and highlights the quality of our team. We believe that hiring exceptional employees like Chiara significantly enhances the overall customer experience and sets Pepperstone apart in the industry. Thank you for choosing Pepperstone, where our focus is on delivering superior service and support.
About Pepperstone
Pepperstone is an Australian-owned, internationally recognised trading platform whose claim to fame is that it has cheap fees and incredibly quick order execution. It also offers a range of tradable CFD assets across forex markets, soft and hard commodities, indices and even crypto markets. In 2023, Pepperstone was named the Best Overall Forex broker by Finder.
Pros & Cons
Choice of Markets
Wide selection of markets available.
No Share Purchases
You can't purchase shares using Pepperstone.
Choice of Platforms
Variety of platforms to suit different trading preferences.
High Risk in Forex and CFD Trading
Forex and CFD trading carry a high risk.
Tight Spreads
Competitive and tight spreads.
Lack of Interactive Training
Doesn't provide interactive training courses.
Algorithmic and Copy Trading Features
Advanced features like algorithmic and copy trading.
Key Features
Wide Range of Asset Classes
The Pepperstone cTrader platform provides access to a diverse selection of asset classes. Traders can choose from forex commodities stock market indices and cryptocurrencies. With over 1200 instruments available the platform caters to a broad spectrum of trading preferences and strategies.
Advanced Trading Tools
cTrader is equipped with advanced trading tools and features designed to enhance the trading experience. These include real-time charting technical analysis indicators and customizable layouts allowing traders to tailor their trading environment to their needs.
High-Speed Execution
The platform is known for its fast and reliable trade execution. cTrader offers a low-latency trading environment which is crucial for high-frequency and algorithmic trading strategies.
Customer Service at Pepperstone
Pepperstone customer service is available in several languages, such as English, Russian, Vietnamese and Thai.
The live chat works just as you would expect. We also chatted with an operator, and we always got relevant answers. After each conversation, you can rate and comment on the chat, making it easy and efficient to provide feedback.
Phone support is also great. An agent was connected within seconds and answered questions in a professional and friendly manner.
The customer support team gives very quick and relevant responses to email queries as well. They reply within a few hours and their answers are clear with relevant links attached.
We also liked that Pepperstone customer service is available 24 hours a day from Monday to Friday.
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